Customer satisfaction is our first goal. Refunds will happily be issued for unused, full-priced merchandise with original tags returned within 14 days of delivery receipt. Sale items have a no-return policy. Refunds are given in the form of the original payment only. We are also happy to exchange items if you will notate your desired product on the original packing list. Always feel free to contact us at RDLinc09@gmail.com with any questions or to expedite an exchange.

To ensure prompt refund or exchange please include the shipment\'s original packing list or provide us with the following information:
Name on the order
Order ID#
Name of the item you wish to return
Reason for return
Ship Returns via UPS, USPS or FedEx (preferred) to:

Rocky Mountain Ski and Board, 5323 Roswell Road, Sandy Springs, Georgia 30342

Order Fulfillment:
Due to the unique nature of our offering, quantities are extremely limited. Occasionally items are purchased from our retail floor before we can physically obtain them to fulfill online sales. Please accept our deepest apology for this inconvenience.

At Rocky Mountain Ski and Board we are very proud of our customer service and do not want to disappoint our customers. In the event that we cannot fulfill an order, we will contact you and try to resolve the situation. We sincerely regret any inconvenience we may cause you and hope you will allow us another opportunity to serve you in the future.
Please feel free to call us at (404-252-3216) and let us know if we can assist you further with our online selection or expanded offering from our retail stores.

Thank you,
Rocky Mountain Ski and Board